When your account is created it is initially set in a 'sandbox’ or test configuration. When in test, only pre-built test results will be returned to you, and there will never be any cost for API calls. In order to place live orders with real personally identifying information you need to complete the Go Live checklist in the developer dashboard.

The steps in the Go Live check list are:

StepDescription
Complete Company infoIn the Developer Dashboard, make sure you’ve filled out all the company address, phone, and other information.
Permissible UseBackground checks can only be run for certain permissible uses. In the Developer dashboard, fill out the permissible use form.
Terms and ConditionsIn the Developer Dashboard, sign the legal Terms and Conditions document using DocVerify.
BillingAll API Order calls are automatically billed to a credit card. You’ll need to add a credit card in the Account Settings area of the Developer Dashboard in order to go live
Receive Production AccessOnce all the prerequisites are complete, we will turn on production access, and enable a new set of live production HTTP basic auth credentials in your account.

After you are approved for production, you will have at least two sets of HTTP basic Auth credentials in your developer dashboard: one for test and one for production. In this way, you can continue to use the test credentials without cost for development and testing and the live credentials to place orders.

You can also request additional sets of HTTP basic auth credentials in the developer dashboard so that you can have different credentials for different applications.